Government e Marketplace Login
Overview of GeM Portal
The Government e-Marketplace (GeM) was established to transform India’s public procurement process and promote e-governance through digital technology. The primary goal of GeM is to ensure transparency, fairness, and inclusivity in public procurement. The platform currently offers over 200 service categories, facilitating procurement worth more than ₹31,800 crore.
Documents Required for GeM Portal
For Buyer Registration
- Aadhar Card: For identification of the buyer.
- PAN Card: For identity verification.
- Government ID Proof: Proof of official designation and employment.
- Duly Signed Authorization Letter: Authorizing the buyer to make purchases on behalf of the department.
Registration Process
Seller Registration
- Visit the GeM Portal at gem.gov.in.
- Click the ‘Sign Up’ button and select ‘Seller’.
- Review and accept the Terms and Conditions.
- Complete the registration form and click ‘Create Account’.
- Verify your email via the link sent to your registered email address.
- Open a bank account linked to the GeM portal and deposit caution money based on your annual turnover.
Buyer Registration
- Visit the GeM Portal.
- Click the ‘Sign Up’ button and select ‘Buyer’.
- Review and accept the Terms and Conditions.
- Enter your Aadhar Number and linked mobile number, and click ‘Verify Aadhar’.
- Complete the account registration form and verify your email address.
For Startups and MSMEs
- Startup Recognition Certificate: To avail benefits specific to startups.
- UDYAM Registration Certificate: For MSME entities.
GeM Portal Login Process
How to Login
- Go to gem.gov.in.
- Click on the ‘Login’ option.
- Enter your GeM User ID and the captcha code.
- Click ‘Submit’ and enter your password/OTP received via email or SMS.
- Your dashboard will display your listed items.
Password Reset Process
- Visit the Forgot Password section at gem.gov.in.
- Enter your User ID and the captcha code.
- Click ‘Submit’.
- Check your registered email for a password reset link, and follow the prompts to set a new password.
NIC e-Parichay and GeM Buyer Login
The GeM portal is transitioning to utilize the NIC e-Parichay portal for Buyer logins. Current users can continue logging in with their existing credentials, but future logins will require authentication through NIC e-Parichay, enhancing security and simplifying access across government platforms.
Benefits of GeM Portal
The GeM portal provides numerous advantages for businesses engaged in government procurement:
- Access to Government Tenders: A streamlined platform for businesses to bid for government contracts.
- Transparency and Efficiency: Reduces the likelihood of corruption through an automated, paperless process, ensuring security and transparency.
- Cost Savings: Eliminates intermediaries, ensuring competitive pricing and increased sales volume.
- Expanded Market Reach: Connects sellers with a vast array of government buyers, including central and state governments, PSUs, and autonomous bodies.
- Ease of Use: User-friendly design and clear guidelines facilitate registration and sales for small businesses and startups.
- Direct Access to Country’s Largest Buyers: With minimal marketing, sellers can reach buyers across the nation.
- Pricing Changes Based on Market Conditions: Allows for dynamic pricing and adaptability in bidding.
- Multilingual Customer Service Desk: Provides support in multiple languages to cater to diverse users.
Features of GeM Portal
- Natural Language Processing Search Engine: Helps users find relevant products efficiently.
- User-Friendly Interface: Improved user experience design for ease of navigation.
- Payment Integration: Connectivity with banks and ERPs for timely payments.
- Category Management: Automatic product naming to prevent incorrect category uploads.
- Dedicated Sections for CPSEs: Custom sections for major purchasers to present essential procurement information.
- Product Listing & Customization: Buyers can customize requirements based on their procurement needs.
Facilities Available on GeM Portal
- Manpower-Based Services: Engage skilled or unskilled personnel as per the Minimum Wages Act.
- Vehicle Hiring Services: Rent vehicles, ambulances, and electric cars tailored to buyer requirements, including options for VVIP cars and air ambulances.
- Cleaning and Sanitation Services: Offer various manpower and outcome-based services.
- Healthcare Services: Provide specialized services such as healthcare kitchen and dietary services, healthcare sanitation services, and local chemist empanelment services.
- Professional Outsourcing Services: Facilitate consultancy and IT project hiring, including expertise in cloud services, data centers, and mobile application development.
Payment of Caution Money
To activate your seller profile, a Caution Money deposit is required based on your annual turnover:
- Less than ₹1 crore: ₹5,000
- Between ₹1 crore – ₹10 crores: ₹10,000
- Above ₹10 crores: ₹25,000
Caution money serves as a security deposit, ensuring serious sellers are on the platform and enhancing buyer confidence.
Support for GeM Portal
For queries regarding registration, login, payments, or other issues:
- Click on ‘Need Help?’ for FAQs and feedback.
- Email: helpdesk-gem[at]gov[dot]in
- Call: 1800-419-3436
- Chat with the GeM chatbot, GeMmy.
- Raise a ticket for complaints.
Common Issues and Resolutions
- Payment Delays: Update bank details and raise a support ticket.
- Profile Verification Issues: Ensure all required documents are correctly uploaded.
- Tender Participation Problems: Keep your profile 100% complete, especially tax assessments and PAN details.
- Catalogue Upload Difficulties: Ensure compliance with portal guidelines for images and descriptions.
Latest News on GeM Portal (2024)
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GeM 4.0 Launch: In April 2024, the government launched GeM 4.0, an upgraded version of the portal aimed at enhancing user experience. The new features include improved navigation, a more intuitive dashboard, and AI-driven recommendations for sellers based on their previous transactions.
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Integration with MSME Schemes: The GeM portal has been integrated with various government schemes to support Micro, Small, and Medium Enterprises (MSMEs). This integration allows MSMEs to access financial assistance and advisory services directly through the GeM portal.
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GeM B2B Platform: A new Business-to-Business (B2B) platform was introduced in early 2024, allowing sellers to collaborate and transact among themselves. This feature aims to enhance supply chain efficiency and encourage bulk purchasing.
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Sustainability Initiatives: In alignment with the government’s sustainability goals, GeM has introduced a dedicated section for eco-friendly products. Sellers offering sustainable products can register their items under this category, promoting green procurement practices.
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Increased Security Measures: The government announced enhanced security protocols for the GeM portal, including two-factor authentication and biometric login options to ensure safe and secure transactions for users.
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Workshops and Training: The GeM division has been conducting workshops and training sessions across various states to educate sellers about the portal’s features and improve their digital literacy, especially focusing on rural and semi-urban areas.
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GeM's Role in National Procurement Policy: The portal is expected to play a crucial role in the new National Procurement Policy being developed by the government, aimed at standardizing procurement processes across states and enhancing transparency.
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Increased Participation from Women Entrepreneurs: The government has launched initiatives to encourage women entrepreneurs to register and participate on the GeM portal, including providing training and assistance in navigating the platform.
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GeM Mobile App Update: The GeM mobile app received significant updates in early 2024, offering sellers the ability to manage their listings and track orders more efficiently. The app also includes a new feature for instant chat support.
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Feedback Mechanism Enhancements: A new feedback mechanism has been introduced to gather user experiences and suggestions for continuous improvement of the portal, fostering a user-driven approach to development
FAQs
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What is the GeM Portal?
- The Government e-Marketplace (GeM) is an online platform created to facilitate the procurement of goods and services by government departments, public sector undertakings (PSUs), and other government bodies.
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Who can register on the GeM Portal?
- Both buyers (government organizations) and sellers (businesses providing goods and services) can register on the GeM portal.
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What are the benefits of using the GeM Portal?
- Benefits include access to government tenders, transparency in procurement, cost savings, an expanded market reach, and ease of use for businesses.
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How do I register as a seller on the GeM Portal?
- Visit the GeM portal, click on 'Sign Up,' choose the 'Seller' option, and follow the prompts to complete the registration process.
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What documents are required for seller registration?
- You need to provide PAN, CIN, details of authorized persons, registered office address, billing address, factory or warehouse information, and bank account details.
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How do I log in to the GeM Portal?
- Go to the GeM portal homepage, click on 'Login,' enter your User ID and captcha, then submit to access your dashboard.
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What should I do if I forget my password?
- Click on 'Forgot your Password' on the login page, enter your User ID, and follow the instructions in the email sent to reset your password.
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How can I update my seller profile?
- After logging in, go to your dashboard and complete the various fields in your profile, including business details, office location, and bank account information.
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What is Caution Money, and why is it required?
- Caution Money is a one-time security deposit required to ensure only serious sellers participate on the platform. It helps maintain market integrity and buyer confidence.
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How much is the Caution Money?
- Caution Money is based on annual turnover:
- Less than ₹1 crore: ₹5,000
- ₹1 crore to ₹10 crores: ₹10,000
- Above ₹10 crores: ₹25,000
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What should I do if I face issues during login?
- Ensure you are using a compatible browser, check for correct User ID and password, and address captcha issues. If problems persist, consider reaching out to GeM support.
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How do I resolve payment delays?
- Update your bank account details in your profile and raise a ticket through the GeM support system for faster resolution.
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What if I encounter difficulties while uploading my product catalogue?
- Ensure your product images and descriptions comply with the portal’s guidelines, and check that file sizes and formats are within the allowed limits.
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How can I get help with the GeM Portal?
- You can access help through the ‘Need Help?’ section on the GeM portal, email helpdesk-gem[at]gov[dot]in, or call the toll-free number: 1800-419-3436. You can also chat with the GeM chatbot, GeMmy.
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Is there any customer support available for sellers?
- Yes, the GeM portal offers comprehensive customer support through FAQs, feedback options, and the ability to raise tickets for issues you may encounter