Government e Marketplace Login

Overview of GeM Portal

The Government e-Marketplace (GeM) was established to transform India’s public procurement process and promote e-governance through digital technology. The primary goal of GeM is to ensure transparency, fairness, and inclusivity in public procurement. The platform currently offers over 200 service categories, facilitating procurement worth more than ₹31,800 crore.

Documents Required for GeM Portal

For Buyer Registration

  1. Aadhar Card: For identification of the buyer.
  2. PAN Card: For identity verification.
  3. Government ID Proof: Proof of official designation and employment.
  4. Duly Signed Authorization Letter: Authorizing the buyer to make purchases on behalf of the department.

Registration Process

Seller Registration

  1. Visit the GeM Portal at gem.gov.in.
  2. Click the ‘Sign Up’ button and select ‘Seller’.
  3. Review and accept the Terms and Conditions.
  4. Complete the registration form and click ‘Create Account’.
  5. Verify your email via the link sent to your registered email address.
  6. Open a bank account linked to the GeM portal and deposit caution money based on your annual turnover.

Buyer Registration

  1. Visit the GeM Portal.
  2. Click the ‘Sign Up’ button and select ‘Buyer’.
  3. Review and accept the Terms and Conditions.
  4. Enter your Aadhar Number and linked mobile number, and click ‘Verify Aadhar’.
  5. Complete the account registration form and verify your email address.

For Startups and MSMEs

  1. Startup Recognition Certificate: To avail benefits specific to startups.
  2. UDYAM Registration Certificate: For MSME entities.

GeM Portal Login Process

How to Login

  1. Go to gem.gov.in.
  2. Click on the ‘Login’ option.
  3. Enter your GeM User ID and the captcha code.
  4. Click ‘Submit’ and enter your password/OTP received via email or SMS.
  5. Your dashboard will display your listed items.

Password Reset Process

  1. Visit the Forgot Password section at gem.gov.in.
  2. Enter your User ID and the captcha code.
  3. Click ‘Submit’.
  4. Check your registered email for a password reset link, and follow the prompts to set a new password.

NIC e-Parichay and GeM Buyer Login

The GeM portal is transitioning to utilize the NIC e-Parichay portal for Buyer logins. Current users can continue logging in with their existing credentials, but future logins will require authentication through NIC e-Parichay, enhancing security and simplifying access across government platforms.


Benefits of GeM Portal

The GeM portal provides numerous advantages for businesses engaged in government procurement:


Features of GeM Portal


Facilities Available on GeM Portal


Payment of Caution Money

To activate your seller profile, a Caution Money deposit is required based on your annual turnover:

Caution money serves as a security deposit, ensuring serious sellers are on the platform and enhancing buyer confidence.


Support for GeM Portal

For queries regarding registration, login, payments, or other issues:


Common Issues and Resolutions


Latest News on GeM Portal (2024)

  1. GeM 4.0 Launch: In April 2024, the government launched GeM 4.0, an upgraded version of the portal aimed at enhancing user experience. The new features include improved navigation, a more intuitive dashboard, and AI-driven recommendations for sellers based on their previous transactions.

  2. Integration with MSME Schemes: The GeM portal has been integrated with various government schemes to support Micro, Small, and Medium Enterprises (MSMEs). This integration allows MSMEs to access financial assistance and advisory services directly through the GeM portal.

  3. GeM B2B Platform: A new Business-to-Business (B2B) platform was introduced in early 2024, allowing sellers to collaborate and transact among themselves. This feature aims to enhance supply chain efficiency and encourage bulk purchasing.

  4. Sustainability Initiatives: In alignment with the government’s sustainability goals, GeM has introduced a dedicated section for eco-friendly products. Sellers offering sustainable products can register their items under this category, promoting green procurement practices.

  5. Increased Security Measures: The government announced enhanced security protocols for the GeM portal, including two-factor authentication and biometric login options to ensure safe and secure transactions for users.

  6. Workshops and Training: The GeM division has been conducting workshops and training sessions across various states to educate sellers about the portal’s features and improve their digital literacy, especially focusing on rural and semi-urban areas.

  7. GeM's Role in National Procurement Policy: The portal is expected to play a crucial role in the new National Procurement Policy being developed by the government, aimed at standardizing procurement processes across states and enhancing transparency.

  8. Increased Participation from Women Entrepreneurs: The government has launched initiatives to encourage women entrepreneurs to register and participate on the GeM portal, including providing training and assistance in navigating the platform.

  9. GeM Mobile App Update: The GeM mobile app received significant updates in early 2024, offering sellers the ability to manage their listings and track orders more efficiently. The app also includes a new feature for instant chat support.

  10. Feedback Mechanism Enhancements: A new feedback mechanism has been introduced to gather user experiences and suggestions for continuous improvement of the portal, fostering a user-driven approach to development

 

FAQs

  1. What is the GeM Portal?

    • The Government e-Marketplace (GeM) is an online platform created to facilitate the procurement of goods and services by government departments, public sector undertakings (PSUs), and other government bodies.
  2. Who can register on the GeM Portal?

    • Both buyers (government organizations) and sellers (businesses providing goods and services) can register on the GeM portal.
  3. What are the benefits of using the GeM Portal?

    • Benefits include access to government tenders, transparency in procurement, cost savings, an expanded market reach, and ease of use for businesses.
  4. How do I register as a seller on the GeM Portal?

    • Visit the GeM portal, click on 'Sign Up,' choose the 'Seller' option, and follow the prompts to complete the registration process.
  5. What documents are required for seller registration?

    • You need to provide PAN, CIN, details of authorized persons, registered office address, billing address, factory or warehouse information, and bank account details.
  6. How do I log in to the GeM Portal?

    • Go to the GeM portal homepage, click on 'Login,' enter your User ID and captcha, then submit to access your dashboard.
  7. What should I do if I forget my password?

    • Click on 'Forgot your Password' on the login page, enter your User ID, and follow the instructions in the email sent to reset your password.
  8. How can I update my seller profile?

    • After logging in, go to your dashboard and complete the various fields in your profile, including business details, office location, and bank account information.
  9. What is Caution Money, and why is it required?

    • Caution Money is a one-time security deposit required to ensure only serious sellers participate on the platform. It helps maintain market integrity and buyer confidence.
  10. How much is the Caution Money?

    • Caution Money is based on annual turnover:
      • Less than ₹1 crore: ₹5,000
      • ₹1 crore to ₹10 crores: ₹10,000
      • Above ₹10 crores: ₹25,000
  11. What should I do if I face issues during login?

    • Ensure you are using a compatible browser, check for correct User ID and password, and address captcha issues. If problems persist, consider reaching out to GeM support.
  12. How do I resolve payment delays?

    • Update your bank account details in your profile and raise a ticket through the GeM support system for faster resolution.
  13. What if I encounter difficulties while uploading my product catalogue?

    • Ensure your product images and descriptions comply with the portal’s guidelines, and check that file sizes and formats are within the allowed limits.
  14. How can I get help with the GeM Portal?

    • You can access help through the ‘Need Help?’ section on the GeM portal, email helpdesk-gem[at]gov[dot]in, or call the toll-free number: 1800-419-3436. You can also chat with the GeM chatbot, GeMmy.
  15. Is there any customer support available for sellers?

    • Yes, the GeM portal offers comprehensive customer support through FAQs, feedback options, and the ability to raise tickets for issues you may encounter